Terms and Conditions
Last updated: 10/9/25
Welcome to Ghost Coffee Roaster! These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing or using our site, you agree to be bound by these terms. Please read them carefully.
1. General Information
Ghost Coffee Roaster is an online store specializing in premium coffee bags. Our goal is to deliver high-quality coffee to our customers with care and consistency.
By placing an order on our website, you confirm that:
- You are at least 18 years old or have parental permission to make a purchase.
- You understand and accept our shipping and refund policies as outlined below.
2. Product Information
We strive to ensure that all product descriptions, images, and prices are accurate and up to date. However, we reserve the right to make changes at any time without notice.
Please note that due to the nature of coffee as an agricultural product, slight variations in roast, flavor profile, or appearance may occur between batches.
3. Pricing and Payment
All prices are listed in USD and are subject to change without notice. Payment must be received in full before orders are processed and shipped.
We accept secure payments via Visa, Mastercard, American Express, Discover, Cash App Pay, and Google Pay.
4. Shipping
We ship to the United States. Shipping costs are calculated at checkout based on your location and order size.
Processing times are typically 1–3 business days, and delivery times vary by region. While we strive to meet these timelines, shipping delays may occur due to factors beyond our control (e.g., postal service issues, holidays, or weather conditions).
5. Refunds and Returns Policy
Due to the perishable nature of coffee, we do not accept returns or offer refunds on any coffee products. All sales are final.
Please ensure that you double-check your order before completing your purchase. If you have any questions about a product before ordering, feel free to reach out to us at ghostcoffeeroaster@gmail.com.
6. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging.
We will review the issue and, if appropriate, offer a replacement or store credit at our discretion.
7. Contact Us
For any questions, concerns, or support, please contact us at:
Email: ghostcoffeeroaster@gmail.com
Business Hours: Monday – Friday: 7:30am – 5pm, Saturday – Sunday: 8am – 5pm
8. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website constitutes your acceptance of any changes.
Thank you for choosing Ghost Coffee Roaster. We appreciate your support and look forward to sharing our passion for great coffee with you.